Privacy Policy

Privacy Policy


This Policy (together with our Terms of Website Use and any other documents referred to on it) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

Information about us

The website at ("the Site") is operated by The Specialist Access Engineering and Maintenance Association ("SAEMA").   References in this policy to "we", "us" and "our" are references to SAEMA, and references in this policy to "you", "your" and "user" are to any individual or business that contacts us and/or accesses the Site for any reason and/or uses any of our services (together "use").  By virtue of your use, you consent to the collection, storage and processing of the personal data that we collect from you, and that you provide to us, in the manner set out in this policy.

We are an unincorporated trade association established and headquartered in the United Kingdom.  The address of our principal place of business is 4th floor, Bridewell Place, London EC4V 6AP, United Kingdom.

Information that we may collect from you

We may collect, store and process the following data about you:

  • information that you provide by filling in any form on the Site and/or sending any completed form to us. This includes information provided at the time of first using the Site, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with the Site;
  • records of any online or offline correspondence with you;
  • your responses to our requests to complete surveys that we use for research purposes, although you do not have to respond to them;
  • details of which of our services you are interested in;
  • information that you provide if and when you register to access the Members area of the Site;
  • details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access;
  • information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers (this is statistical data about our users' browsing actions and patterns, and does not identify any individual); 
  • information about cookies, as to which please see the section entitled "cookies" below;
Use of your information

We are required by the Data Protection Act 1998 ("the Act") to follow strict procedures to protect customer information.
We may use your personal information collected to help us to:

  • identify the validity of users;
  • ensure that content from the Site is presented in the most effective manner for you and for your computer, and make the Site easier for users, involving the collection of information on: browser type (e.g. Navigator, Internet Explorer), operating system (e.g. Macintosh, Windows), IP address and Internet domain (e.g. Demon, AOL);
  • allow you to participate in any interactive content that we provide on the Site from time to time, when you choose to do so;
  • notify you about changes to the Site;
  • allow us to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • (if you are a Member) verify your Membership details and inform you of Membership news;
  • contact you online or offline when required or when appropriate; and/or
  • evaluate our business, conduct market research, diagnose problems with our servers, administer our system, or carry out any other purpose that we believe is permitted by applicable law.

If you agree that we may use your personal data to provide you with information that we feel may interest you, please tick the relevant box situated on the form with which we collect your data. Otherwise, leave the box on the form unticked or inform us via the contact details set out at the end of this policy.

In our email marketing, we may use reputable and professional marketing service providers to make sure that we adhere to the best practice guidelines in our email marketing. This means that the marketing email may technically be sent via a carefully selected third party.

Disclosures of your information

We may disclose your personal information to third parties:

  • in the form of aggregated information about our users in order to provide them with data about target audiences;
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any of our terms and conditions or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

"Cookies" are small text files that, in the case of the Site, are stored by us on the hard drive of your computer or mobile device, if you agree. They allow us to distinguish you when you return to the Site, to store the name of the last identity provider that you selected, and to display to you the details of that provider only, which makes your use of the Site easier.
Most browsers allow the cookie function to be turned off. If you want to know how to do this, look at the help menu on your browser, but please note that if you turn off the cookie function, certain procedures will or may not operate.

Storage of your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data in accordance with this policy, we cannot guarantee the security of any of your data that are transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights and responsibilities

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms that we use to collect your data. You can also exercise the right at any time by contacting us at the email address given below.
The Site may, from time to time, contain links to and from the websites of advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to your information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information that we hold about you.


We may revise this Privacy Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in this Privacy Policy may also be superseded by provisions or notices published elsewhere on the Site.


We welcome feedback from you on your experience of using the Site and other use. Any feedback submitted by you becomes our property, and we may use it for marketing purposes and/or to contact you for further feedback.

Contacting us

If you have any questions or concerns regarding this policy, please contact us by email ( or by post (marked for the attention of the Secretary) at Fenns Bank, Whitchurch, Shropshire, SY13 3PE, United Kingdom.